1. Applicability & Binding Effect

• This Policy applies to all returns, exchanges and refunds after delivery.
• By placing an order, you agree to be legally bound by this Policy.

2. No-Question-Asked Return Policy

• Returns are subject to product category and prescribed return period.
• No request shall be accepted after expiry of the return window.

3. Condition at the Time of Delivery

• Inspect the package before accepting delivery.
• Refuse delivery if the package is damaged or tampered.
• Acceptance of damaged packages is at customer’s own risk.

4. Defective / Wrong / Unsatisfactory Products

If you receive a defective, damaged or incorrect product, you may initiate a return or replacement request subject to this Policy.

5. Product-Wise Return Policy

5.1 Garments (Fashion Products)

• Return Period: 15 days from delivery
• Product must be unused, unwashed and with original tags
• Free from stains, odor or damage

Resolution: Exchange or refund after quality inspection.

5.2 Personal Care Products

• Return Period: 7 days from delivery
• Only unused and unopened products accepted

Note: Used or opened personal care products are non-returnable due to hygiene reasons.

5.3 Herbal & Household Cleaning Products

Returns for these products shall be governed by product-specific conditions and statutory guidelines at the time of launch.

6. Non-Returnable Conditions

• Requests raised after return period
• Used, altered or damaged products
• Missing original packaging or accessories
• Failure in quality or hygiene inspection

7. Damaged / Wrong Product Claims

Claims must be reported within 24–48 hours from delivery. Claims raised later shall not be entertained.

8. Return Pick-Up & Processing

• Up to three pick-up attempts shall be made.
• Self-shipping may be required in certain cases.
• Courier reimbursement capped at INR 300/- if approved.

9. Refund Process

• Refunds initiated within 10 business days after inspection.
• Refunds processed via original payment method only.
• Shipping charges are non-refundable except Company error.

10. Repeated or Abusive Returns

The Company reserves the right to restrict or withdraw return facilities in case of misuse or excessive returns.

11. Cooling-Off Period (Independent Distributors)

Products purchased during the cooling-off period may be returned subject to deduction of incentives and compliance with policies.

12. Company’s Discretion & Final Authority

All return and refund requests are subject to verification and approval. The Company’s decision shall be final and binding.

13. Governing Law & Jurisdiction

This Policy shall be governed by the laws of India and subject to the jurisdiction of competent courts in India.

14. Disclaimer & Severability

If any provision is held unenforceable, the remaining provisions shall continue in full force.